Trouble shooting

Trouble shooting common issues

I'm having trouble switching between cameras on my device.
If your device has more than one camera, this article will help you choose between them. To switch to a different camera While...
Wed, Aug 24, 2016 at 10:30 AM
I am hearing audio feedback or echo in my recorded videos.
Some users report a squeal or hum noise from their speakers. This issue usually occurs on laptops when the microphone is physically located near the sp...
Wed, Aug 24, 2016 at 10:29 AM
My preview button is not working.
Please check to see if you have any popup blockers on your browser. The preview button will show your message in a new window. Adjust your browser...
Wed, Aug 24, 2016 at 10:28 AM
Items in my library won't delete.
If you are having trouble removing items from your library please check to see if the item is currently being using in a message. Follow the steps...
Wed, Aug 24, 2016 at 10:28 AM
Trouble uploading from webcam or mobile device
Our system requires a two step process for making your video available for use. First it is uploaded, second it is processed.  The upload speeds can v...
Fri, Mar 4, 2016 at 3:32 PM
My custom link colors will not stay selected
Customization and white labeling are very important to us here at MeshMail. To make sure your custom inputted HEX codes appear within your message, after ...
Mon, Aug 15, 2016 at 10:14 AM
I set a message to send in the future, and it sent immediately.
One of the many great features of MeshMail is the ability to set messages to send at a later date or time. You will notice the option on the right-hand si...
Tue, Aug 16, 2016 at 10:08 AM
YouTube is suggesting videos I don't want at the end of my uploaded video.
Well, this can either be a great feature or an annoying one. When you want to insert a YouTube video into a MeshMail message, you are simply uploading ...
Thu, Aug 25, 2016 at 2:17 PM